Sites 🏢
Introduction
The Sites section serves as your central command centre for managing all customer locations. Whether you're overseeing active installations or planning future deployments, this comprehensive system provides the tools and visibility you need for effective site management.
The Sites Dashboard 📊
Understanding Your Estate
The Sites Dashboard provides an immediate overview of your entire customer estate. At a glance, you can see how many sites are online and functioning correctly, as well as any that require attention. This real-time visibility helps you maintain high service levels and respond quickly to any issues.
Key Performance Metrics
The dashboard displays several crucial metrics that help you understand the health and status of your estate. The number of sites and devices currently online gives you immediate visibility of system performance, while maintenance fees and agreement statistics provide insight into the commercial aspects of your operations.
For example, you can quickly see:
- The ratio of online to offline sites, helping you identify any systematic issues
- The total number of connected devices, ensuring comprehensive coverage
- Current maintenance revenue, supporting financial planning
- Upcoming agreement renewals, helping you manage client relationships proactively
Types of Sites in Amplifi-Qx
Active Sites
An active site represents a location where Amplifi-Qx hardware has been installed and is operational. These sites require regular monitoring and maintenance to ensure optimal performance (providing an active maintenance agreement is in place). Each active site provides real-time data about its hardware status, signal strength, and overall system health.
Active sites include comprehensive information about:
- Installed hardware devices and their current status
- Network and coverage unit configurations
- Real-time performance metrics
- Maintenance history and scheduled visits
- Client contact information and site access details
Learn more about Active Sites →
Pre-Installation Sites
Pre-installation sites represent locations that are in the planning or quoting stage. These sites allow you to prepare thoroughly for future installations by documenting site requirements and planning equipment placement. Creating a pre-installation site enables you to:
- Upload and markup detailed floorplans
- Document site-specific requirements and challenges
- Plan equipment locations and coverage areas
- Prepare installation documentation
The system maintains a clear distinction between active and pre-installation sites, helping you manage your pipeline effectively while ensuring proper attention to both existing and potential installations.
Core Site Features
Site Details
Every site in the system includes comprehensive information about its location and status. The details page provides essential information for site management, including:
Basic Information The foundation of each site record includes the site name, physical address, and company association. This information ensures accurate identification and helps maintain clear client relationships.
Contact Management Maintaining accurate contact information is crucial for effective site management. The system stores details for key stakeholders, including:
- Primary site contacts for day-to-day communication
- Technical contacts for system-related queries
- Emergency contacts for urgent issues
- Access information for engineer visits
Hardware Management
For active sites, the hardware management section provides detailed oversight of all installed equipment. This includes:
Device Monitoring Track the status and performance of all installed hardware, with real-time updates on:
- Network Unit performance and connectivity
- Coverage Unit signal strength and status
- System temperature and health metrics
- Connection quality and stability
Maintenance Records Maintain comprehensive records of all hardware-related activities:
- Installation documentation and configuration settings
- Maintenance visit history and findings
- Performance test results and signal measurements
- Issue resolution details and system updates
Site Documentation
Floorplan Management
The floorplan system helps you maintain accurate records of equipment locations and coverage areas. You can:
- Upload multiple floor layouts for each site
- Mark equipment locations precisely
- Document coverage areas and signal strength
- Track changes and maintain version history
- Share plans with installation teams
Visit Documentation
Every site visit is documented thoroughly, creating a comprehensive history of site activities:
- Survey findings and recommendations
- Installation progress and completion notes
- Maintenance checks and actions taken
- Issue investigations and resolutions
- Client feedback and follow-up requirements
Best Practices for Site Management
Creating New Sites
When adding a new site to the system, following best practices ensures accurate and useful records:
- Use clear, consistent naming conventions that make sites easily identifiable
- Document all relevant contact information thoroughly
- Upload current floorplans and site documentation
- Note any special requirements or access restrictions
- Verify all details before finalising the site record
Maintaining Site Records
Regular maintenance of site records helps ensure effective ongoing management:
- Update contact information promptly when changes occur
- Keep floorplans current, especially after equipment relocations
- Document all site visits and maintenance activities
- Monitor and update maintenance agreements
- Review and update site requirements periodically
Learn About Managing Active Sites → View Floorplan Management →